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Shipping

In stock items will be shipped 1-14 days* after payment has cleared.

Pre Order items will be shipped 1-6 weeks* after payment has cleared.

Made to Order items will be shipped 1-3 weeks* after payment has been cleared.

Delivery time will vary depending on postal service and country of destination.

*Unfortunately from time to time due to unforeseen circumstances and the nature in which our garments are handmade ethically in Australia, sometimes delays may occur so please allow extra time for shipping incase this happens.

 

FREE SHIPPING WORLD WIDE – this service has LIMITED tracking.

Within Australia:
All Australian parcels are sent via Australia Post’s regular mail service. If you would like your parcel to be sent express or tracked and signed extra charges will apply. Please allow a week from shipping for delivery notification.

 

International Shipping:
Packages are shipped through DHL (global Mail) and will be shipped from Sydney, Australia to GERMANY before they are dispatched to their locations. tracking is available through your local postal service company on items shipped through DHL. signature is required upon delivery and your order will be held at your local post office if delivery is missed.


EXPRESS 
1-3 day WORLD WIDE
– rates vary from country zone, please enter your destination on checkout for price.

 

International Customers:

All prices are in USD (Australian Dollar) Teale Coco does not convert the total price of orders into other currencies. We will bill your credit or debit card or PayPal account in Australian Dollars and the card company or PayPal will convert the charges for you. If you have any questions about currency conversion please contact your bank or financial institution. Prices charged for overseas customers will be subject to change based on exchange rates by the customers credit or debit card company.


Customs:

Customers outside of Australia may also be liable for any additional taxes, fees, tariffs, import duties and surcharges levied by destination countries. Teale Coco cannot anticipate taxes applied by overseas Customs Offices. Please check with Customs in your country to determine any additional charges (if any) prior to purchase. Please understand that this is a legal requirement out of our control. If you refuse to pay the customs of your country it will be returned to us at our expense and we will be forced to charge you the return fees from the refund of the original purchase price.

 

Returns

Due to the intimate areas some accessories and lingerie are worn on the body Teale Coco cannot accept the return of such items due to health and hygiene regulations.

If you find something wrong with your purchase please email Teale Coco with attached images of your concern and if found to be faulty items may be returned to us and we will repair the garment free of charge. We will also cover return shipping.

If you have chosen the wrong size garment we will exchange your garment for the right size, all you have to do is email us and return the item.

Teale Coco does not offer refunds or cancellations due to a change of mind. All purchases are final.

 

Faulty Items
If it is suspected that you may have received a faulty item OR there seems to be damage done to your purchase then we can offer an exchange of the same garment, all we ask is that you ship the item back (at OUR expense, we will transfer you the necessary funds to do so).

Contact us here.

Sizing

Clothing sizes

Terms & Conditions

Description Policy

Before making the decision to purchase an item/s from Teale Coco, please take the time to make sure you have read the whole description, checked all measurements (we recommend that you do this in comparison to similar items of your own) and reviewed all images. Every item is described extensively and should provide you with a thorough understanding of it’s characteristics.

 

Order Cancellation 

Teale Coco reserves the right to cancel your order at any time, with sufficient reason. Reasons for cancellation of orders may be varied. If any faults in our system allow for the same item to be processed and invoiced for several different purchasers- the item will be sold to the party who’s payment is received first enabling the order to be processed first. Orders may be cancelled for several different reasons. If your order is declined, you will be made aware via email, with the reason stated as to why. Orders may be cancelled in several cases, and full refunds of purchase price and shipping costs will be made.

 

Address Error

Teale Coco cannot be held responsible for an incorrect address being entered on your Order. If you have made an error on your address please email Teale Coco within 24 hours of placing order to have address changed.

 

Price

Although pricing may not always seem consistent to you, prices are not negotiable. All pricing is made by the discretion of Teale Coco and based on all, one, or any of the following traits: rarity, quality, beauty, personal value, financial value, and degradation. We reserve the right to change price at any time, including pre-order items, prior to a sale being made of the physical item. The price that the item is quoted at, at the time of checkout, is the price you will be charged.

 

PRIVACY & SECURITY

Teale Coco accepts PayPal and direct bank transfer. Payment must be made upon placing your Order using the site. You must comply with the terms and conditions of these providers. PayPal ensures the protection of both you as a buyer, and us as a seller.  Teale Coco is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secure under all circumstances. We will never pass on, sell, or swap any of your personal details with anyone. We use this information to identify your orders, and personalize your shopping experience with us- your information will be used for YOU only. As all payment transactions will be made via PayPal, your financial information will stay under the protection of the PayPal system.

 

Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there is sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. If the issuer of your payment card refuses to, or does not authorize payment for any reason, then you will be notified of this immediately prior to completing your purchase using the Site at the check-out stage. Your card will be debited once the Order has been accepted.

 

Please see PayPal for more information on PayPal Payments.