Shipping policy
Shipping:
In stock items will be shipped 1-5 working days* after payment has cleared.
Pre Order items will be shipped 5 working days - 1 week* after payment has cleared.
Backordered items will be shipped 7-21 days* after payment has been cleared.
Delivery time will vary depending on postal service and country of destination.
*Unfortunately from time to time due to unforeseen circumstances and the nature in which our garments are handmade ethically in Australia, sometimes delays may occur so please allow extra time for shipping incase this happens.
FREE SHIPPING for orders over 100$(AUD) within AUSTRALIA!
Within Australia:
All Australian parcels are sent via Australia Post’s regular mail service. If you would like your parcel to be sent express or tracked and signed extra charges will apply. Please allow a week from shipping for delivery notification.
International Shipping: (Standard International)
Packages are shipped through DHL (global Mail) and will be shipped from Sydney, Australia to GERMANY before they are dispatched to their locations. tracking is available through your local postal service company on items shipped through DHL. signature is required upon delivery and your order will be held at your local post office if delivery is missed.
EXPRESS 1-3 days WORLD WIDE
- rates vary from country zone, please enter your destination on checkout for price.
STANDARD 10-20+ days WORLD WIDE
- Rates varies depending on region.
NZ/ASIA: 5-11 days
UK: 7-10 days
EU: 7-21 days
US: 21-28 days
Rest of the world: 28-30+ days
International Customers:
All prices orders are processed in (Australian Dollars). Teale Coco does not convert the total price of orders into other currencies. We only provide you with a guideline for conversion rate in your currency. We will bill your credit or debit card or PayPal account in AUSTRALIAN DOLLARS and the card company or PayPal will convert the charges for you. If you have any questions about currency conversion please contact your bank or financial institution. Prices charged for overseas customers will be subject to change based on exchange rates by the customers credit or debit card company.
Address Error
Teale Coco cannot be held responsible for an incorrect address being entered on your Order. If you have made an error on your address please email Teale Coco within 24 hours of placing order to have address changed.
-AFTERPAY-
We now offer afterpay for US, UK, CANDANA, NZ and Australian customers.
Customs:
Customers outside of Australia may also be liable for any additional taxes, fees, tariffs, import duties and surcharges levied by destination countries. Teale Coco cannot anticipate taxes applied by overseas Customs Offices. Please check with Customs in your country to determine any additional charges (if any) prior to purchase. These taxes are addition fee liable to be paid by the customer. Teale Coco is not responsible for these taxes. Please understand that this is a legal requirement out of our control. If you refuse to pay the customs of your country it will be returned to us at our expense and we will be forced to charge you the return fees from the refund of the original purchase price minus shipping cost.
